Shipping

1. What it costs

Standard US shipping is free when your merchandise total is $75 or more after discounts and before tax. Standard shipping is $8 when that total is below $75. Express shipping is $15 where available. Available services and final shipping charges are shown at checkout before payment.

Discounts are applied before eligibility for free standard shipping is calculated. The current Uniform and Earring Edit sets qualify at their advertised discounted prices. Choosing express shipping still incurs the express shipping charge.

We ship within the United States only. International shipping is not offered.

2. How long it takes

In-stock orders are prepared and handed to the carrier within 3–5 business days after the order is placed. Business days exclude weekends and public holidays.

Delivery time starts after dispatch and varies by service and destination. The 3–5 business day processing window is not an arrival estimate. Express shipping changes the delivery service, not the processing window. If you need an order by a particular date, email hello@siafra.com before ordering.

3. Tracking

Every order ships with tracking. We email the tracking information when the order ships. Refer to the carrier's tracking updates for delivery progress and any available arrival estimate.

4. Delivery availability

We do not offer international shipping. The delivery services available for your US address are shown at checkout. If no service is available, email hello@siafra.com before placing an order. If a delivery problem is identified after purchase, we will contact you to resolve it or arrange a refund.

5. If it does not arrive

Email hello@siafra.com with your order number if your parcel is delayed or missing. If tracking shows it as delivered and you have not received it, contact us as soon as you notice so we can investigate with the carrier.

A parcel lost in transit is replaced or refunded in full, including the original shipping charge. That is separate from a change of mind, which is covered by the returns policy.